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Our motto really says
why we are in business. To provide our customers with solutions...
not just answers. It sounds simple, but it requires a certain
diligence to see a customer's problem all the way from onset to
solution. Our employees and our service people have that diligence.
Our company has been developing solutions for the blown film industry
since 1987 and we feel our success is measured in our customer's
success.
"...though
it costs all you have, get understanding." That is the driving
principle that pushes us to find the solutions. We continue to work
on a problem until we understand it. Once the problem is understood,
corrective action is possible.
Our company
maintains standard working hours of 8:30 am to 5:00 pm, yet we cover
the entire globe of time zones with remote office sites, remote
email, pagers and cell phones. We use a network of technicians in
Canada, Europe, Africa, New Zealand, Japan and the United States
to provide technical support to our customers and we have developed
an assortment of training materials and self-diagnosis tools for
those more experienced with process control systems. We work to
make sure every product we produce will integrate with our existing
equipment. Every upgrade has to be an easy retrofit.
Our offices
are located centrally in one of the largest metropolitan areas in
the United States, Dallas/Fort Worth. With the DFW airport nearby,
we are able to ship systems and spare parts as late as 10:00 pm
and still have the parts arrive the next day via Federal Express.
From the airport, our offices are only 15 minutes away, so customers
have a short drive to our area. Hotels, restaurants, professional
sports teams, and golf courses make this area a very enjoyable visit.
Our training
facility allows us to demonstrate equipment setup, how it is supposed
to work, and how to service and repair it . We also provide training
on the blown film process to ensure that technicians understand
the environment in which they will be working.
We look
forward to providing your company with a solution to a nagging bubble
instability, low production rate, or excessive scrap rate problem.
That's our specialty!
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