| Paid
Advanced Support Service |
 It's
a constant challenge managing mission-critical operations evolving
and growing at a rapid pace. In an environment like this, you need
more than just good technology. An expert partner can provide important,
even essential help.
At D.R. Joseph, we want
to keep your blown film lines running at their optimum capacity
in order to keep your production and profit high. Our highly experienced
technicians can provide you with a wide variety of consulting and
maintenance services to ensure your success. It is our objective
to keep your competitive progress steady and not going in circles.
Keeping Your
Competitive Progress Steady and Not Going in Circles
Every day you rely on your film extrusion
machines to produce the products critical for business success.
Because it is your job to make sure your machines run smoothly,
you select the very best products. D.R. Joseph's PASS program is
essential to making the most of your IBC control system. This program
gives you the technical support that is necessary to make sure your
IS-IBC1 control systems are installed and working properly. It provides
a variety of other services that are valuable throughout the life
of your system.
PASS
KnowledgeBase
Self-Support,
Anytime, Anywhere
Answers to your product questions are
a few clicks away at the online KnowledgeBase. This online resource
consists of a searchable, intelligent knowledgebase of technical
solutions and links to a variety of technical documents such as
product FAQs, manuals and service procedures. The KnowledgeBase
also allows users to submit questions by e-mail if their answer
is not found in the KnowledgeBase's technical resources.
KnowledgeBase
Features
- 24/7 access to technical knowledge
on the service
section of our website.
- E-mail query submission
- Access to technical procedures and
"how-to" documents
- Free subscription to "Blown
Film Internals" newsletter
PASS Quick
Guide
| FEATURE |
KNOWLEDGEBASE
|
CONNECT
|
| Online KnowledgeBase |
Yes
|
Yes
|
| Email Query Submission |
Yes
|
Yes
|
| Subscription to Blown
Film Internals |
Yes
|
Yes
|
| Telephone Access |
N/A
|
During Business
Hours*
|
| Direct Connect Access
(via modem or Internet) |
N/A
|
During Business
Hours*
|
| After Hours Access |
N/A
|
Yes**
|
| Email summary report |
N/A
|
Yes
|
| Software Updates |
N/A
|
Yes
|
| Discounts on Unattended
Monitoring |
N/A
|
Via Modem 5%
Via Internet 40%
|
| Discounts (Spare Parts,
Onsite Service, System Upgrades, and PASS renewals) |
N/A
|
5%
|
*Monday-Friday
8:30am-5:00pm CST |
** After hours service
available for emergency assistance |
PASS
Connect
Essential
Product Help
Our experienced technical support staff
is just a phone call away, assuring you of a solution, not just
an answer to your support questions during business hours. PASS
Connect can be purchased for all IBC Systems on an annual basis.
System covered in this package will qualify for the following features:
Connect Features
- Unlimited telephone access to technical
support during business hours (see Quick-Guide for more information)
- Unlimited direct connect log ins
via modem by our technicians during business hours
- After hours access for emergency
product assistance when your critical operations are affected.
Calls will be responded to within 2 hours.
- Free Software Updates
- 5% discount on all on-site service,
spare parts, and upgrades
- 5% discount on PASS renewals
- Discounts on Unattended Monitoring
- Access to KnowledgeBase on the service
section of our website
- Email Query Submission
- Subscription to Blown Film Internals
Newsletter
PASS Pre-Paid
Hours
Prepaid hours can be purchased to make
sure you will receive technical support when you need it the most.
Prepaid hours are applicable to any line in your plant and can be
used for any technical phone support during normal business hours
(8:30-5:00 CST). There is no expiration date for prepaid hours so
they can transfer from year to year. The PASS Connect features,
including product discounts, are not included with Pre-Paid Hours.
Prepaid hours can be purchased in advance or at the time of service.
Prepaid hours can be purchased in advance
or at the time of service.
Unattended
Monitoring
Unattended monitoring is a useful tool
for measuring long term system performance, detecting intermittent
failures, and monitoring operational procedures for each shift.
Unattended monitoring can be connected either through the modem
or Internet. Unattended monitoring is not part of Pass Connect or
Pass Prepaid Hours but can be ordered separately. Some of the benefits
include:
- Monitor long term
performance: Monitor the effects
of IBC related process conditions such as bubble stability, blower
speeds and system response.
- Detect intermittent
failures: Monitor system components
such as sensors, and main processor for possible intermittent
component failure.
- Monitor shift operation:
Monitor the operational procedures such as startups and job changes
to help determine possible operator error or help provide operational
consistency from shift to shift.
After monitoring is completed, a summary
report will be provided along with a .csv file that can be imported
into a Microsoft Excel file and further analyzed.
Order
Information
To order PASS for your D.R. Joseph
Products:
- Complete
the form and fax it to +1-972-641-8747 or e-mail it
to us by clicking
here. You can also mail it by using the address listed
on our Contact
Us page.
- Payment can be made by authorized
purchase order or credit card (American Express, Visa or Mastercard).
- In North America, call our offices
at 1-800-767-4470, outside North America, call +1-972-641-7711.
Office hours are 8:30a-5:00p CST.
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